I'll rewrite the fulfillment policy for Magically Me based on the shipping and return policy information you provided. Here's a comprehensive, well-organized policy:

Magically Me Fulfillment Policy

Order Processing and Shipping

Magically Me ships orders Monday through Friday, excluding holidays, from our warehouse in Austin, Texas, USA. Most orders shipping within the continental U.S. arrive within 3 to 5 business days after successful payment processing. Please allow additional time for orders shipping to Alaska and Hawaii. Orders shipping to a P.O. Box will be delivered via US Postal Service.

Shipping Options and Costs

Free Standard Shipping is available on orders over $50 placed online at magicallymekit.com for deliveries to the contiguous U.S. No promo code is required; free shipping is automatically applied once your order total exceeds $50 after any promotions and discounts. If you choose an expedited shipping option, additional fees will apply.

Shipping costs are determined by:

  • The destination address and whether you're shipping outside the contiguous U.S.

  • The shipping method you select

  • The volumetric weight of your package

Please review your shopping cart for the specific shipping charges for your order. We currently ship only within the United States.

We offer the following shipping services:

  • Free standard shipping: 3-7 business days (orders over $50)

  • Standard UPS Ground Shipping: 3-7 business days

  • UPS 2nd Day Air®: 2 business days

  • UPS Next Day Air Saver®: next business day

Order Tracking

If you've provided your email address, we'll send you a shipping confirmation email when your order ships. For all orders (excluding those shipped via USPS), this email will include a tracking number you can use to monitor your package on the carrier's website.

Return Policy

At Magically Me, we take great pride in the quality of our products. Most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value. Please contact us immediately with any concerns about defective or damaged merchandise. Proof of purchase is required for all returns. We only accept returns from within the United States.

Only items purchased directly from magicallymekit.com with original receipt will be considered for refund or exchange. Please note that shipping costs are non-refundable. If you purchased a product from an authorized Magically Me retailer, please contact that retailer for assistance with your refund.

Unopened Sets

  • All returns or exchanges must be made within 30 days of receipt

  • Items must be in the condition received and in the complete original box and/or packaging

  • Full refunds are available for any sealed sets originally purchased from magicallymekit.com with original receipt

  • We cannot issue refunds or exchanges to gift recipients

  • Depending on the reason for return, you may be responsible for return shipping and processing costs

Opened Sets

  • Opened Magically Me sets purchased from magicallymekit.com must include the original packing slip or receipt and can only be returned for exchange

  • All exchanges must be made within 30 days of receipt

  • We cannot issue refunds or exchanges to gift recipients

  • Depending on the reason for return, you may be responsible for return shipping and processing costs

Proof of Purchase

A valid proof of purchase is required for all refunds on eligible items. We accept any of the following as proof of purchase:

  • Electronic receipt

  • Original packing slip (with order number visible)

  • Order number

Damaged Items

For returns or support with broken/defective products purchased from magicallymekit.com, please contact our customer service team for assistance.

Refund Processing

Once we receive and inspect your return, we'll send you an email notification. We'll also notify you of your refund approval or rejection. If approved, your refund will be processed and automatically credited to your original payment method within 10 business days of receiving your return.

To process your refund, please mail your item(s) to: Magically Me [Street Address] Austin, TX 78754

Stolen Package Policy

At Magically Me, we take customer safety and satisfaction seriously. We understand the frustration of stolen packages and are committed to ensuring a positive shopping experience.

Delivery Confirmation

Once your order ships, we'll provide tracking information. We strongly encourage customers to monitor their package status and ensure someone is available to receive deliveries on the expected date. Packages are considered delivered once the carrier confirms delivery to the address provided at checkout.

Reporting Stolen Packages

If you believe your package was stolen, please contact our Customer Support team. Stolen packages must be reported within 5 business days of the delivery date to be eligible for assistance.

Investigation Process

Upon receiving your stolen package report, we will:

  1. Confirm delivery status with the carrier

  2. Review tracking details and any available proof of delivery

  3. Request that you check with neighbors, local post offices, or building management, as packages are sometimes mistakenly delivered to nearby addresses

  4. If necessary, file a claim with the shipping carrier (carrier approval is required before we can provide a refund or replacement)

Resolution Options

Once our investigation is complete:

  • If the carrier confirms delivery but the package was stolen: We may offer a replacement and/or provide store credit, depending on the situation and our findings

  • If the carrier confirms no delivery was made: We will initiate a new shipment at no additional cost and/or provide store credit, if the order was correctly processed and shipped

Customer Responsibility

While we will work with you to resolve any issues, we encourage customers to take proactive steps to protect their deliveries, including:

  • Using a secure delivery address (e.g., a personal residential address, work address, or parcel locker)

  • Adding delivery instructions for a safer drop-off location

Liability

Magically Me is not responsible for packages once they have been delivered to the designated shipping address. We are not liable for any loss, theft, or damage that occurs after the carrier confirms package delivery.

Payment Processing

All payments are processed securely through our payment processor. We accept major credit cards and process all transactions in U.S. Dollars.

Contact Information

If you have any questions or concerns about our policies, please contact our Customer Support team through our website or email us for assistance.

Thank you for choosing Magically Me!